WHAT IS YOUR RETURN POLICY?

100% Customer Satisfaction. If you don't like it, send it back. Please visit our policies page for more information.

WHAT ARE YOUR PAYMENT OPTIONS?

We accept all major credit and debit cards as well as Apple Pay.

DO YOU OFFER INTERNATIONAL SHIPPING?

Unfortunately, we are not able to ship outside the United States at this time. We do understand that this is very disappointing, especially for our international fans that we've met along the way. We assure you, we are working on a solution and hopefully get you your products soon. Thank you for your patience and look out for our email when it's available.

HOW DO WE RECYCLE AFTER USE?

At Laila Rose, we do believe sustainability can also be beautiful. Our packaging is recyclable, but we understand if you have reservations. The paper packaging can be disposed of in your recycling bin. As for the cosmetics containers themselves, please rinse and clean them prior to disposal. If unsure, you can send them back to us and we'll take of the rest.

SHIPPING POLICY

What You Need to Know

Thank you for shopping with Laila Rose. We strive to provide you with a seamless and enjoyable shopping experience, including reliable and timely shipping. Please read our shipping policy to understand how we handle shipping and delivery of your orders. Shipping Destinations: We currently ship to ALL 50 United States. If your location is not listed, we regretfully cannot fulfill your order at this time, Including United States territories such as Puerto Rico. Unfortunately we also cannot ship outside the united states at the moment. Order Processing Time: We aim to process and ship all orders within 3 business days after the order is successfully placed and payment is verified. Please note that orders placed on weekends, holidays, or during promotional periods may experience slight delays in processing. Shipping Methods and Carriers: We offer various shipping methods, including standard shipping and expedited shipping. The available shipping methods and carriers will be displayed during the checkout process. The estimated delivery time and any applicable shipping fees will be provided at checkout as well. Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination of the order. Please note that delivery times are estimates and not guaranteed. Factors such as customs clearance, weather conditions, or unforeseen circumstances may cause delays beyond our control. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your account on our website and view the order details, including the tracking information. Shipping Fees: Shipping fees are determined based on the destination, weight, and dimensions of the package, as well as the selected shipping method. Any applicable shipping fees will be calculated and displayed during the checkout process before you finalize your order. Customs and Import Duties: For international orders, please note that customs duties, taxes, or import fees may apply upon arrival in the destination country. These additional charges, if any, are the responsibility of the recipient and are not included in the product price or shipping fees paid to us. Shipping Errors or Damages: In the rare event that you receive an incorrect item or if your package arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and arrange for the correct item to be sent or a refund/replacement to be provided, as appropriate. Change of Shipping Address: To ensure accurate delivery, please double-check and verify your shipping address before placing your order. If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. Please note that we cannot guarantee that address changes can be accommodated once the order is in transit. Order Cancellation: If you need to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but once an order has been shipped, it cannot be canceled. If you have any further questions or need assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience. Note: This shipping policy is subject to change without prior notice. Please refer to the shipping policy available on our website at the time of your purchase for the most up-to-date information.

RETURNS

How It Works

Thank you for shopping at Laila Rose. We believe in ourselves as much as we believe in your satisfaction with our products. If for any reason we do not meet or exceed your expectations, or you don’t absolutely love your purchase, send it back no questions asked. Please read our return policy carefully to ensure a smooth and hassle-free return process. Eligibility for Returns: Returns are valid for new or slightly used items only. Returns must be initiated within 14 days of receipt of the product. Items must be in their original condition, including all packaging, tags, and accessories. Proof of purchase, such as an order number or receipt, is required for all returns. Return Process: To initiate a return, please contact our customer support team) within the eligible return period. support@lailarose.com Our customer support team will provide you with a return authorization number (RMA) and detailed instructions for the return process. Please ensure that the item is securely packaged to prevent damage during transit. Include the RMA number and a copy of the original receipt inside the package. Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot be held responsible for lost or damaged packages during return transit. Return Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above. If the return is approved, we will initiate a refund to your original payment method within 7 business days. Please note that shipping costs (if applicable) and any non-refundable fees (e.g., expedited shipping charges) will be deducted from the refund amount. Denial of Returns: We reserve the right to deny a return if the item does not meet the eligibility criteria stated above. We may also deny returns if we suspect abuse of the return policy, such as but not limited to, excessive returns or fraudulent activity. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. Exceptions: The following items are not eligible for return unless they are defective or damaged upon receipt: Heavily used products Products suspected of being exchanged for inauthentic replacements Products without packaging If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help you. Note: This return policy is subject to change without prior notice. Please refer to the return policy available on our website at the time of your purchase for the most up-to-date information.

PRIVACY

Why The Details Matter

At Laila Rose, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, disclose, and store your personal data when you visit our website or make a purchase. Please read this policy carefully to understand how we handle your information. Information We Collect: Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your orders and provide a personalized shopping experience. Website Usage Data: We may collect non-personally identifiable information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This information helps us improve our website's performance and enhance your browsing experience. Use of Personal Information: Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including shipping, delivery, and customer support. Account Management: Your personal information is used to create and manage your account, allowing you to track orders, view order history, and customize your preferences. Communication: We may use your contact information to communicate with you regarding your orders, provide order updates, respond to inquiries, and send relevant promotional offers or newsletters. You can opt-out of receiving marketing communications at any time. Legal Compliance: We may use or disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. Data Sharing and Disclosure: Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in fulfilling orders, processing payments, delivering packages, analyzing website performance, and conducting marketing activities. These service providers are contractually obligated to handle your data securely and confidentially. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as a court order or government investigation. Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity as part of the transaction. We will ensure the protection of your information in such circumstances. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, loss, or alteration. These measures include encryption, secure server infrastructure, and regular system updates. Despite our best efforts, no method of transmission or storage over the internet is completely secure. Therefore, we cannot guarantee the absolute security of your information. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or request the removal of your personal information from our systems, please contact our customer support team. Children's Privacy: Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us to request deletion. Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information. Updates to Privacy Policy: We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the revised date will be indicated. Contact Us: If you have any questions, concerns, or requests related to your personal information or this privacy policy, please contact our customer support team. By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this privacy policy.